Activity #11: Technology Troubleshooting Guide For Teachers And Students

Directions: After determining the problem, try to solve the problem using the solutions in the order that is listed.  Contacting the tech department, internet provider, etc. is a last resort.  This format would be appropriate for students and teachers alike because it organizes information into problem scenarios and provides methodical, logical ways to rule out issues.  If I had more time, pictures of each step and differentiated instructions for Mac and PC users would also be helpful.  I included videos when possible to provide visual aids and sources to help teachers and students find more information. It would also be nice if the school designated a few student technology facilitators in addition to adult technology coordinators to help students and teachers become more independent with computer related troubleshooting.

Sources

Computer Troubleshooting For Teachers And Students:
http://webpage.pace.edu/ms16182p/troubleshooting/home.html

MakeUseOf: “No Sound? Don’t Worry! Troubleshooting Tips For Your Computer Speakers.”
http://www.makeuseof.com/tag/no-sound-dont-worry-troubleshooting-tips-for-your-computer-speakers/

Networked: “Why Won’t My SMART Board Pens Work In PowerPoint?”
http://sauxtersdoc.blogspot.com/2012/09/why-wont-my-smart-board-pens-work-in.html

About.com Wireless / Networking: “Can’t Connect To The Internet?”
http://compnetworking.about.com/od/internetaccessbestuses/tp/fixing-cant-connect-to-internet-problems.htm

Technology Support And Inspiration: “Common Smart Board Issues.”
https://sites.google.com/a/lajunta.k12.co.us/technology-support-and-inspiration/home/standards-correlated-lessons-for-smart-boards/help-my-smart-board

“SMART Board Interactive White Board”:
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=6&ved=0CFIQFjAF&url=http%3A%2F%2Fwww.steljes.com%2Fmysmartspaces%2Fimages%2Fsmart_hardware%2Fsmart%2520board%25201.doc&ei=PTgvU7vyDZKCyAGpv4GgCg&usg=AFQjCNFGXpjXXtgO9z5JASJaWV3ue_AvVw&sig2=MdBokzLNzQ1u3OJqgO-1nQ&bvm=bv.62922401,d.aWc

“Reset Pens For SmartBoard” video:
https://www.youtube.com/watch?v=tcmPAgb0Juo

“Using The Ready Light To Troubleshoot The SMART Board 800 Series Interactive Whiteboard.”
http://downloads01.smarttech.com/media/sitecore/en/support/flowcharts/smartboard800series/156537-flowchartsb800readylightv29dec10.pdf

SMART Notebook 10.8: “Calibrating The Cameras.”
http://onlinehelp.smarttech.com/english/mobile/nbwin/10_8_0/Advanced/Content/Support/CalibratingTheCameras.htm

Powersolution.com: “Why [Does] My Computer Keep Freezing?”
http://www.powersolution.com/my-computer-keeps-freezing/

For Dummies: “Fixing A Frozen Mac”
http://www.dummies.com/how-to/content/fixing-a-frozen-mac.html

HP Consumer Support: “Print Jobs Are Stuck In Print Queue.”
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02239404&cc=us&dlc=en&lc=en#N8882